“It’s the little details that are vital. Little things make big things happen.”
That’s a quote from late Basketball Coach John Wooden that I particularly like and strongly believe in. I know, you’re wondering why in the world am I mentioning a basketball coach quote in a four-star boutique hotel review; but bear with me. We, as humans, are always in such a rush to accomplish spectacular things in life to satisfy our ego, show off our social status or simply make millions of dollars; we want to reach the mountain summit without having to put in the mental and physical effort required to climb it. We forget that the only way to make it to the top is by putting one foot in front of the other and keep doing so until we finally reach our destination. See, it is the accumulation of little things that allow bigger and grander things to occur. Le Germain Hotel Montreal has understood this better than anyone else and has acted upon it.
I have come to realize that it’s not enough to own or manage a beautiful hotel with breathtaking suites and hope guests will spend even more money than they did booking their room; on alcohol, food, snacks and what not. Hotels have to find ways to make guests feel extra special and taken care of. And I’m not thinking solely about the quality of employees’ service. I’m talking about paying attention to small things that make a big difference in guests experience; little details that will turn a curious client into a loyal one.
More often than not when staying in hotels, if you don’t need to interact with the employees besides checking in and out (which is our case most of the time since our stays are usually very short), you have no idea of how good the service is and it’s hard to rate a hotel’s quality solely based on its architecture and interior design, although that counts. A lot. Our stay at Le Germain truly blew my mind. It taught me that if you truly care about your clients, not only will you rely on your staff to embody and convey your company’s culture, but you will also go the extra mile to find means to enhance guests’ experience, to make them feel at home and pampered, even if they don’t directly need to interact with the staff. I’m sorry if this introduction sounds a little moralist or business oriented, but my second impression as we arrived at Le Germain (the first one being marveling at the beauty of our suite) literally was “Oh, these people are really about their business and they are experts in their field.” and I felt so strongly about it that I just had to get it off my chest.
And if you thought I’d told you all about the hotel, think again. Le Germain also offers complimentary car service for the duration of guests stay: you can get behind the wheel or let a chauffeur drive you. And the cherry on top? there is no fixed time for check-out. You can really leave whenever you want. And let me tell you that not having to rush to in the morning to get ready, go downstairs to have the Continental breakfast before it’s too late and leave, was the absolute best feeling in the world.
Deluxe Continental Breakfast was delicious and healthy
The hotel also offers WiFi, deluxe continental breakfast, Nespresso coffee machine with endless capsules and DAVID’s TEA tea in rooms, gym open 24-hour, valet service, massage service in rooms and charging point for electric cars.